Q: Does it come with a wall mount bracket or is that an additional cost?
A: It comes with one.
Q: We're do i get the instruction booklet from
A1: It comes with it. Contact the seller.
A2: Should be in the package. Otherwise I would contact the seller. I had one in my box when it arrived
Q: With recessed mount how much it sticks out from the wall?
A2: 1/8 inch. It basically flush. The thickness of the glass front is all that sticks off the wall.
Q: I cant get the heat or fan to turn on, tried holding down power for 10 seconds, still nothing, any ideas?
A1: May be a defect. My heat turns on right away with no issues
A2: The on switch is on top of the device
A3: “On” switch and a power button.
Q: It says recessed mount but then how much it sticks out from the wall?
A: About 7 inches.
Q: Is the fireplace see-through in the back?
A1: No it is not.
A2: No. It is a black metal box with a glass face.